1.Refunds within 7 days
If Seekflo isn’t right for you, ask for a refund within 7 days of a payment and we will refund that payment in full. This applies to:
- your first payment for a plan, monthly or yearly;
- a plan renewal;
- extra reveals you bought, as long as you haven’t used any of them.
2.After 7 days
Payments are not refundable more than 7 days after they were made. This includes unused reveals and unused time on a monthly or yearly plan.
3.Cancelling your plan
You can cancel at any time from Settings. Cancelling stops the next renewal. Your plan, reveals and team access keep working until the end of the period you’ve paid for, and then your account moves to the Free plan.
4.How to ask for a refund
Email support@seekflo.com from the email address on your account, within 7 days of the payment. Tell us which payment you’d like refunded. We’ll confirm by email.
5.When you’ll get your money
Refunds go back to the payment method you used. Once we approve a refund, it usually appears within 5 to 10 business days, depending on your bank or card provider.
6.What happens after a refund
When we refund a plan payment, that plan ends straight away and your account moves to the Free plan. Companies you already revealed stay visible in your account.
7.Fair use
Refunds are for people who tried Seekflo and decided it isn’t for them. We may decline a refund if an account was clearly used to collect data and then refunded, for example if most of a plan’s reveals were used, or if refunds are requested repeatedly.
8.Your legal rights
This policy doesn’t affect any rights you have under the consumer laws of the country where you live.
9.Contact us
Questions about a payment or refund: support@seekflo.com.